Journal of Information Systems Education (JISE)

Volume 23

Volume 23 Number 2, Pages 177-192

Summer 2012

Assessing Information Systems and Computer Information Systems Programs from a Balanced Scorecard Perspective

Dan J. Kim
University of North Texas
Denton, TX 76203, USA

Kwok-Bun Yue
Hisham Al-Mubaid
Sharon P. Hall
Krishani Abeysekera

University of Houston - Clear Lake
Houston, TX 77058, USA

Abstract: Assessment of educational programs is one of the important means used in academia for accountability, accreditation, and improvement of program quality. The assessment practices, guidelines, and requirements are very broad and vary widely among academic programs and from one institution to the other. In this paper, from the theoretical lenses of a strategic planning and management methodology, the Balanced Scorecard, we try to integrate various perspectives into a performance assessment framework for an educational assessment of computing and information systems. Particularly, based on the actual accreditation experience, we propose two assessment models: a conceptual model and a process model. This modeling approach addresses the critical conceptual elements required for educational assessment and provides practical guidelines to follow for a complete, smooth and successful assessment process. In addition, we present a set of robust tools and techniques, incorporated into the process steps, team work, and task-driven management process. We were successful in our accreditation efforts, and improved the quality of our computing and information systems programs by using these presented assessment methods. We share our views and thoughts in the form of lessons learned and suggested best practices so as to streamline program assessment and simplify its procedures and steps.

Keywords: Assessment, Program assessment & design, Accreditation

Download this article: JISE - Volume 23 Number 2, Page 177.pdf

Recommended Citation: Kim, D. J., Yue, K. -B., Al-Mubaid, H., Hall, S. P., & Abeysekera, K. (2012). Assessing Information Systems and Computer Information Systems Programs from a Balanced Scorecard Perspective. Journal of Information Systems Education, 23(2), 177-192.