Journal of Information Systems Education (JISE)

Volume 23

Volume 23 Number 1, Pages 29-40

Spring 2012

Teaching Case
Implementation of an Interorganizational System: The Case of Medical Insurance E-clearance

Indranil Bose
Indian Institute of Management - Calcutta
Calcutta 700104, India

Han Liu
Carnegie Mellon University
Pittsburgh, PA 15213, USA

Alex Ye
Sunyard Systems Engineering Company Limited

Abstract: The patients receiving treatment from a hospital need to interact with multiple entities when claiming reimbursements. The complexities of the medical service supply chain can be simplified with an electronic clearance management system that allows hospitals, medical insurance bureau, bank, and patients to interact in a seamless and cashless manner. This case describes the implementation of such a system for the medical insurance bureau of Xiamen. Although the architecture was simple, the implementation faced a number of challenges. Although there were both organizational and technical challenges, the problems of co-ordination and communication between the different teams tended to dominate the process of implementation. The project leader was faced with the decision of prioritizing the complex challenges, and finding out ways to overcome them.

Keywords: Application development, E-commerce or E-business, Project management, System integration, Teaching case

Download this article: JISE - Volume 23 Number 1, Page 29.pdf

Recommended Citation: Bose, I., Liu, H., & Ye, A. (2012). Teaching Case: Implementation of an Interorganizational System: The Case of Medical Insurance E-clearance. Journal of Information Systems Education, 23(1), 29-40.